Customer Service Supervisor

 

 

This is a Full Time Permanent Position

Job type: Full-Time Permanent

 

Job Duties:

 

• Coordinate, schedule and assign work to team.
• Provide information to customers. Perform general customer service duties.
• Analyze situations and resolve client service issues.
• Handle pre-sale inquiries/orders and customer care after sales is closed.
• Plan routine work and office procedures within the client service.
• Team training for improvements when necessary.  Report to direct manager as requested. 
• Order office supplies to maintain workflow.
• Social media customer services. i.e., follow-up clients’ inquiries, complaints, etc.
• Familiar with the market needs.

 

 

Qualifications:

 

• A minimum of post-secondary education
• Minimum 2 years of relevant work experience
• Excellent understanding and communication skills under Chinese business norms.

 

 

 

Compensation:

 

• The compensation for this position is 27CAD per hour on 35 hour work week Monday to Friday
• This will be salary-based position with paid overtime, bonuses and 4% vacation allowance as per Ontario regulation