Job Title: User Support Technician
Company Name: Hightain Group Corp.
Work Location: Unit 18, 1423 Centre Street NW, Calgary, Alberta, Canada T2E 2R8
Terms of Employment: Full-time, Permanent
Wage: $30.00 per hour
Language of Work: English
Please contact via email: hightain.job2022@gmail.com
Company Info:
We have been operated since 2009 and we are the professional electronics service company providing one-stop electronics researching, developing, repairing and accessory sales services, including cell phone repairs, tablet repairs, computer repairs, etc..
Job Duties:
1.Able to interact positively with customers electronically and in person, of which users experiencing difficulties to determine and document problems in using computer, tablet, cell-phone,
2.Ability to multi-task between repairs and customer service;
3.Perform diagnostic tests and troubleshooting to identify clients issues
4.Consult user guides, technical manuals and other documents to research and implement solutions,
5.Operate and work with equipment such as smartboards, external storage devices, computer diagnostic tools, printers etc, and provide advice and training to users in response to identified difficulties,
6.Respond to inquiries about hardware or software issues,
7.Supervise other technical support workers in this group,
8.Provide business systems, network and Internet support to users in response to identified difficulties,
9.Develop and implement technical procedures effective in quickly addressing customers’ problems to minimize downtime,
10.Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Qualifications:
1. Completion of college diploma
2. 1-2 years of technician support experience is required.
3. Excellent knowledge of customer service best practice with previous experience;
4. Thoroughness and attention to detail
5. Thinking and reasoning skills
6. Ability to plan and prioritize your workload without supervision
7. Computer skills and ability to use the main software packages.
How to apply
By email: hightain.job2022@gmail.com