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Company Operating Name: |
League Communications Corp. |
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Business Address: |
100 Allstate Pkwy, Suite 800, Markham, ON, L3R 6H3 |
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Business Contact Number: |
+1 647-617-5851 |
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Title of Position: |
Operations Management Consultant (NOC 11201) |
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Number of Position: |
1 |
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Location of Work: |
100 Allstate Pkwy, Suite 800, Markham, ON, L3R 6H3 |
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Language of Work: |
English |
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Annual Salary: |
$79,000 |
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Hours of Work Per Week: |
32.50 hours per week |
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Term of Employment |
Permanent full-time |
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Start Date: |
As soon as possible |
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Standard Benefits: |
CPP, EI, 10 vacation days |
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Extended Benefits: |
Extended medical care, dental care |
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Apply by email: |
Resumes.lig.mr@gmail.com |
Objective
The main objective of League Communications Corp is to ensure that the recruitment and selection process is unbiased, transparent, ensuring that we hire the best candidates for the position.
About us
League Communications Corp. is a leading-edge technology services company that provides managed IT services to small and medium-sized businesses globally. Our services include design and implementation of innovative IT solutions including developing, networking, integrated & managed IT systems and online marketing embedded and operation in social media platforms, etc. to help businesses and retailers to achieve optimal performance and sustainable competitive advantage in today's marketplace. We work with multiple vendors and manufacturers to supply the most suitable IT infrastructure and solution for our clients.
You will be responsible for the following duties:
Operations Management Consultant (NOC 11201)
Responsibilities:
- Analyze Business Operations and Strategies?Conduct a comprehensive review of current business operations, workflows, and strategic objectives to identify strengths, inefficiencies, and opportunities for growth.
- Identify Operational Challenges and Opportunities?Pinpoint bottlenecks, redundancies, and areas for improvement through data analysis, employee feedback, and process audits.
- Develop and Implement Strategic Solutions?Design tailored business strategies and streamlined procedures to address identified challenges, aligning with organizational goals and market demands.
- Collaborate with Stakeholders?Partner with leadership and cross-functional teams to drive organizational change, ensuring buy-in and effective implementation of new processes.
- Monitor and Optimize Changes?Track the performance of implemented strategies using key performance indicators (KPIs), adjusting approaches as needed to maximize impact.
- Provide Employee Training and Support?Deliver comprehensive training programs and ongoing guidance to ensure employees are proficient in new systems, policies, and workflows.
- Ensure Regulatory Compliance?Maintain adherence to industry standards and regulations, implementing checks and balances to ensure consistent compliance across operations.
- Enhance Interdepartmental Communication?Foster seamless collaboration between departments through clear communication channels, regular updates, and cross-functional meetings.
- Evaluate Initiative Success with Data-Driven Insights?Measure the effectiveness of business initiatives using analytics, generating reports to inform future decisions and strategic recommendations.
- Leverage HubSpot CRM?Utilize HubSpot CRM to manage customer data, track sales pipelines, and execute targeted email marketing campaigns to enhance customer relationships.
- Streamline Project Management with Insightly?Use Insightly for efficient project management, including task assignments, timeline tracking, and detailed reporting to ensure project success.
- Optimize Client Request Management with Zendesk?Implement Zendesk to track, prioritize, and resolve client requests promptly, improving customer satisfaction and operational efficiency. Experience in Asia Clients is a plus.
- Boost Engagement and Productivity with CRM Analytics: Harness CRM reporting tools to analyze customer interactions and operational performance, driving improved engagement and office productivity.
Minimum Qualifications
- Education: Bachelor’s degree in Business Administration, Management, Economics, or a closely related field from an accredited institution.
- Language: Native or near-native fluency in English (written and verbal), with exceptional communication skills.
- Experience: Minimum of 5 years of progressive experience in business management, business administration, or a related field, with a proven track record of driving operational efficiency and team leadership.
- Technical Skills: Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Google Workspace (Docs, Sheets, Slides). Familiarity with enterprise resource planning (ERP) systems is an advantage.
Specific Skills
- CRM Expertise: Expert-level proficiency in HubSpot CRM, with demonstrated ability to manage complex datasets, automate workflows, and generate actionable insights through advanced reporting.
- Project Management: Strong working knowledge of Insightly or similar project management platforms, with experience in task prioritization, resource allocation, and project tracking to ensure timely delivery.
- Customer Support Systems: In-depth understanding of Zendesk or comparable customer support ticketing systems, with the ability to manage ticket workflows, resolve escalations, and enhance customer satisfaction metrics.
- Process Optimization: Proven expertise in CRM-driven process optimization, including the ability to design, implement, and monitor streamlined workflows to improve operational efficiency and business outcomes.
Work Conditions and Physical Capabilities:
- Fast-paced environment
- Work under pressure
Personal Suitability:
- Efficient interpersonal skills
- Team player
- Flexibility
Benefits We Offer:
Health Benefits:
- Extended health
- Dental plan
How-to-apply:
By Email: resumes.lig.mr@gmail.com
What you are required to include in your application:
- Cover letter
This job posting includes screening questions. Please answer the following questions when applying:
- Are you currently a student?
- Are you currently legally able to work in Canada?
- Are you willing to relocate for this position?
- Do you have previous experience in this filed of employment?
Applications without the above questions answered will be given less priority to consider.
** PLEASE DO NOT APPLY IF YOU DO NOT MEET THE MINIMUM QUALIFICATIONS **
All applicants who meet the minimum requirements are welcome to apply, including Canadian Citizens, Permanent Residents First Nations, New Immigrants or Newcomers, Youth, Refugees, and anyone from underrepresented groups.
We thank all applicants for their interest but only those selected for an interview will be contacted.